OFFICE LEAD

ABOUT THE COMPANY
Camden Center is a partial hospitalization and intensive outpatient treatment center that offers comprehensive, multi-disciplinary treatment for psychiatric and addictive disorders. Our staff is comprised of nationally recognized medical doctors, psychotherapists, and integrative medicine specialists who have been recruited as experts in their field to work with our patients. Camden Center is a medical organization established and operated by physicians, and is founded on the principles of clinical excellence, compassionate care, and respect for our patients.

ABOUT THE POSITION
The office lead will be expected to provide clerical support to all Camden Center staff and to create and uphold a welcome and organized work environment. The office lead will also be responsible for supporting the administrative front desk team and reporting to the office manager. This position is open to growth as the company expands. 

RESPONSIBILITIES:
Core duties and responsibilities include:

• Managing and training front desk team members
• Delegating tasks to the front desk team
• Answering phones, transfer calls to the appropriate station, and take detailed messages as needed; differentiate urgent messages and regular calls that can be returned at the end of the day
• Meet with front desk team members for bi-weekly check-ins
• Maintaining inventory of office and clinical supplies and report orders/restock to the Office Manager
• Impeccable record keeping of office furniture, art, and other furnishings within the office spaces
• Surveying and communicating office maintenance repairs to the Office Manager
• Compose emails to staff, and associates with professionalism and correct use of grammar and vocabulary
• Enforcing and collaborating with Clinical and Administrative Leadership on protocols and procedures 
• Use discretion and good judgment in handling sensitive and confidential information
• Follow all HIPAAs regulations, requirements, and guidelines
• Organizing patient files and information into Medical Records Database and Google Drive
• Completing patient intakes and upload the documents to the electronic medical record
• Maintaining cleanliness at the highest level for common areas and therapy offices either by self or delegating tasks to front desk team 
• Prioritizing multiple tasks, meeting deadlines, and maintaining excellent attention to detail
• Collecting samples and prepare urinary analysis screenings for laboratory testing
• Distributing medications and taking vitals and weight of the patients 
• Open to learning and adapting to new responsibilities
• Providing tours for visitors and colleagues of the company 

POSITION REQUIREMENTS:

• Exceptional interpersonal and leadership skills 
• Strong computer and internet research skills; proficiency in the use of Google Workspace
• Professionalism of the highest caliber in all interactions with patients and staff
• Ability to work well with all levels of management, staff, patients, and vendors
• Must be able to legally work in the United States and provide documentation (2 forms of ID and/or Green Card)
• Must be able to sit and stand at length (up to 4-hours)
• Must be able to lift, push, and pull up to 25-pounds
• Must be able to kneel, bend, and squat

SUPERVISORY RESPONSIBILITIES:                                         

Assists with supervising Front Desk team members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include recruiting and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; managing crises; and addressing complaints and resolving problems.